Return & Refund Policy
Last updated: September 27, 2026
Overview
Thank you for shopping with DermaSpotLab.
At DermaSpotLab, customer satisfaction is our priority. We want you to feel confident when purchasing our personal accessories and lifestyle products.
This Return & Refund Policy explains the terms and procedures for returning products, requesting refunds, and receiving assistance.
DermaSpotLab is operated by:
Jinjiang Linjun E-Commerce Co., Ltd.
Website:
Business Address:
Room 709, Unit B, Building 10, Jinqiu Zijincheng,
No. 3 Wudao Road, Jinjiang,
Fujian Province, China
Customer Support Email:
Customer Service Hours:
Monday-Friday
9:00 AM-6:00 PM PDT
1. 180-Day Return Period
We offer a 180-day return period starting from the date you receive your order.
Customers may request a return within 180 days after delivery if the product meets the return requirements described in this policy.
To start a return request, please contact our customer service team before sending any items back.
Email:
Please include:
- Order number
- Customer name
- Email address used for purchase
- Reason for return
- Photos or additional information if applicable
2. Return Eligibility
To be eligible for a return, items must meet the following conditions:
- The return request is submitted within 180 days from the date you receive your order
- The product is unused or in acceptable condition
- The product is returned with original packaging when possible
- The item is not damaged due to misuse, improper handling, or unauthorized modification
We reserve the right to refuse returns that do not meet these conditions.
3. Items Not Eligible for Return
Certain items may not be eligible for return, including:
- Products damaged due to customer misuse
- Items returned without prior approval
- Products missing original components or packaging where applicable
- Personalized or customized products (if applicable)
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
4. Return Process
To request a return:
Step 1: Contact Us
Send an email to:
with your order information.
Step 2: Receive Return Instructions
Our customer service team will review your request and provide return instructions if your request is approved.
Step 3: Ship the Product Back
Please return the approved item according to the instructions provided by our support team.
Returns sent without prior authorization may not be accepted.
5. Return Shipping Costs
For customer preference returns, such as:
- Change of mind
- Personal preference
- Incorrect size selection
- No longer wanting the product
the customer may be responsible for return shipping costs.
If the return is caused by:
- Incorrect item received
- Damaged product received
- Product quality issue caused by us
please contact our support team. We will review the situation and provide an appropriate solution.
6. Refund Process
Once we receive and inspect the returned item, we will notify you regarding the approval status of your refund.
If approved:
- Refunds will be issued to the original payment method used during checkout.
- Processing time may vary depending on your payment provider.
Refund processing generally takes:
5-10 business days after approval
Please note that your bank or payment provider may require additional processing time before the funds appear in your account.
7. Partial Refunds
In certain situations, partial refunds may be considered, including:
- Items showing signs of use beyond normal inspection
- Items returned with missing components
- Items damaged after delivery due to customer handling
Our customer service team will communicate any applicable adjustments before processing the refund.
8. Damaged or Incorrect Items
If you receive:
- A damaged product
- A defective item
- An incorrect product
please contact us within a reasonable timeframe after receiving your order.
Please provide:
- Order number
- Photos of the product
- Description of the issue
Our team will review your request and provide assistance, which may include:
- Replacement
- Refund
- Other appropriate resolution
9. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests can only be processed before the order has entered shipment processing.
Once an order has been shipped, it will be handled according to this Return & Refund Policy.
10. Exchanges
If you would like to exchange an item, please contact:
Exchange requests are subject to product availability and return eligibility.
11. Return Address Information
Return instructions and the applicable return address will be provided by our customer service team after your return request is approved.
Please do not send returns before receiving return authorization.
The return address provided for returns may be a designated fulfillment or return processing location and may differ from the company's registered business address.
12. Contact Us
If you have questions regarding returns, refunds, or your order, please contact:
DermaSpotLab Customer Support
Email:
Phone:
+86 17688526471
Customer Service Hours:
Monday-Friday
9:00 AM-6:00 PM PDT
Business Operator:
Jinjiang Linjun E-Commerce Co., Ltd.
Business Address:
Room 709, Unit B, Building 10, Jinqiu Zijincheng,
No. 3 Wudao Road, Jinjiang,
Fujian Province, China
Thank you for choosing DermaSpotLab.
We appreciate your trust and are committed to providing a smooth, transparent, and customer-focused shopping experience.