Shipping Policy
Last updated: September 27, 2026
Shipping Information
Thank you for shopping with DermaSpotLab.
This Shipping Policy explains our order processing times, shipping methods, delivery estimates, shipping fees, and related delivery information.
DermaSpotLab is operated by:
Jinjiang Linjun E-Commerce Co., Ltd.
Website:
Business Address:
Room 709, Unit B, Building 10, Jinqiu Zijincheng,
No. 3 Wudao Road, Jinjiang,
Fujian Province, China
Customer Support Email:
Customer Service Hours:
Monday-Friday
9:00 AM-6:00 PM PDT
1. Shipping Destination
Currently, DermaSpotLab provides shipping services to customers located in the United States.
Orders can be shipped to valid residential and business addresses within supported delivery areas.
We are unable to deliver to:
- Incorrect or incomplete addresses
- Restricted delivery locations
- Addresses that cannot be verified by our shipping partners
Customers are responsible for providing accurate shipping information during checkout.
2. Order Processing Time
All orders are processed after payment confirmation.
Processing time:
1-3 business days
Processing includes:
- Order verification
- Product preparation
- Quality inspection
- Packaging
- Shipment arrangement
Orders are not processed or shipped on weekends or public holidays.
During holidays, promotional events, or high-volume periods, processing times may be slightly extended.
3. Shipping Methods & Delivery Times
After your order has been processed and shipped, estimated delivery times are as follows:
Standard Shipping
Estimated delivery:
7-15 business days
Shipping fee:
Orders $1.00-$38.99
Shipping cost:
$2.99
Orders $39.00-$48.99
Shipping cost:
FREE
Express Shipping
Estimated delivery:
5-10 business days
Shipping fee:
Orders $0.00-$48.99
Shipping cost:
$5.99
Orders $49.00 and above
Shipping cost:
FREE
Please note:
Delivery times are estimates and may vary depending on:
- Carrier delays
- Weather conditions
- Holidays
- Address verification
- Other circumstances outside our control
4. Shipping Cost Summary
| Shipping Method | Order Amount | Shipping Fee |
|---|---|---|
| Standard Shipping | $1.00-$38.99 | $2.99 |
| Free Standard Shipping | $39.00-$48.99 | Free |
| Express Shipping | $0.00-$48.99 | $5.99 |
| Free Express Shipping | $49.00+ | Free |
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
You may use the tracking number provided in your shipping confirmation email to check your order status.
Please allow some time for tracking information to become available after shipment.
If your tracking information has not updated for an extended period, please contact our customer service team.
Email:
6. Shipping Delays
Although we work to deliver orders within the estimated timeframe, some delays may occur due to circumstances beyond our control, including:
- Carrier delays
- Severe weather
- Transportation interruptions
- Customs processing
- Incorrect shipping information provided by customers
If your order experiences an unexpected delay, please contact us and we will assist you in checking the shipment status.
7. Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided during checkout is accurate.
If an order cannot be delivered due to:
- Incorrect address
- Missing apartment/unit number
- Incorrect postal code
- Other customer-provided information errors
additional shipping costs may apply for reshipping.
Please contact us as soon as possible if you need to update your shipping information.
8. Lost, Damaged, or Missing Packages
If your package arrives damaged, appears lost, or you believe your order is missing, please contact us within a reasonable timeframe.
Please provide:
- Order number
- Customer name
- Shipping address
- Photos or relevant details if applicable
Our customer service team will review the situation and provide assistance.
9. Duties and Taxes
Customers are responsible for any applicable taxes, duties, or fees required by local authorities where applicable.
DermaSpotLab is not responsible for delays caused by customs inspections or government processing requirements.
10. Returns and Refunds
DermaSpotLab provides a:
180-day return period starting from the date you receive your order.
If you are not satisfied with your purchase, please contact our customer support team before returning any item.
For complete return requirements and refund procedures, please review our Refund Policy.
11. Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact:
DermaSpotLab Customer Support
Email:
Phone:
+86 17688526471
Customer Service Hours:
Monday-Friday
9:00 AM-6:00 PM PDT
Business Operator:
Jinjiang Linjun E-Commerce Co., Ltd.
Address:
Room 709, Unit B, Building 10, Jinqiu Zijincheng,
No. 3 Wudao Road, Jinjiang, Fujian Province, China
Thank you for choosing DermaSpotLab.
We are committed to providing a reliable shopping experience with clear shipping information and dedicated customer support.